Making a Complaint.

At totallyderma.com we do our best to provide you with a great service, so if you think we haven’t done a good job we’re keen to hear from you.

Our Customer Complaints Procedure gives you the opportunity to tell us what’s gone wrong so we can put it right and provide better service in the future. You can contact our Customer Services Team by email.

We aim to resolve your complaint as soon as possible and will keep you updated on when and how we propose to resolve it. We do our best to resolve all complaints within 14 days.

We’ve made every effort to make the complaints process as easy as possible.

Our Customer Services Team aim to deal with most complaints in the first instance.

If you are not happy with the outcome this will be escalated to the Operations Manager to deal with.

If you feel that the complaint has still not been handled correctly, the final level of our Complaints Procedure is to our Managing Director who will look at the complaint in full and make the appropriate decision and close the complaint.

If you have a complaint, please email us at info@totallyderma.com